oracle-apps-crmoperations-and-configuration

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on Tue, 25 Feb 2014 15:27:08 IST
 

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Module 1:Introduction to Oracle CRM Service Fundamentals

● Understand iStore’s shopping cart and ordering functionality and other key features

● Understand features of Oracle’s sales applications

● Create leads and convert them into opportunities

● Create opportunities and convert them into quotes

● Describe Campaign Flows, schedules and target groups

● Under geographic territories and named territories, set up in Territory Manager

● Explain the Basic Sales Flow

● Set up common components, such as Notes, Tasks and Calendars

● Describe the  Show less

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