Uploaded by: harry
on Sat, 01 Mar 2014 13:38:02 IST
Contact Center Software and Call center performance management is an integral part of managing the call center and helps you to align your people, processes and systems to your goals and objective, such as customer satisfaction, cost control and revenue goals. CCP’s Contact center management software helps you to easily track, analyze and manage agent, group and center performance to optimize your call center performance.
Contact Center Software and Call center performance management is an integral part of managing th... Show more