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1.Salesforce Administrator

CRM Overview & SaaS
Salesforce Applications (Marketing, Sales, Service) Overview
Configuration Basics Overview

i. Application Elements Overview (Tabs, App, Links, HomePage Component)
ii. Salesforce Building Blocks Overview (Objects, Page Layouts, Related List, Fields, Buttons etc)
iii. Workflow Rules Overview

Personal Customization (Password Reset, Login Access, Calendar Sharing etc)
System Administration

i. Roles
ii. Profiles
iii. User Setup
iv. Login History
v. Queues vi.Groups

Advanced System Administration (Security Controls)

i. OWD
ii. Sharing Settings
iii. Password Policies
iv. Audit Trail
v. Communication Templates
vi.Data Loa  Show less